FAQ

Do you have any question about CAITENG? Here you can find frequently asked questions and responses .
We sincerely promise that we are serious at doing products and business

  • How long can I get the feedback after we send an inquiry? 

    We will reply to you within 12 hours of the working day.

  • Are you a direct manufacturer or trading company?

    We are a manufacturer, and also have our own international sales department. We produce and sell all by ourselves.

  • What products can you offer?

    We mainly produce a variety of pneumatic control valves, which are used in the shift system of heavy-duty truck transmission and brake systems for trucks and trailers, and passenger cars. At the same time, we can also provide customers with OEM production services.

  • What applications do your products relate to?

    Our products mainly involve the transmission and brake system of commercial vehicles.

  • Can you do customized products?

    Yes, we can make customized products for customers in related industries. We can develop and produce products based on the drawings or samples provided by customers.

  • Do you have some standard parts?

    We produce some standard parts used in railway freight wagon bogie and wheelset components, including roller, lock nut, adapter sleeves, and other accessories. We also make and sell trolling motor Prop Nut. 

  • How about the capacity of your company?

    We have a six-axis robotic production line for the production of transmission pneumatic control valves, and the daily capacity can reach 1,200 sets.

  • How many employees of your company? What about the technicians?

    The company has more than 50 employees, including more than ten professional technicians and engineers.

  • How to guarantee the quality of your goods?

    The company has established an ISO9001 quality management system and passed iatf16949 certification. From product development, the sample manufacturing to mass production, each step is carried out according to the quality control plan and process flow. FMEA and SPC are necessary to control methods. Laboratory testing equipment includes CMM, hardness testers, metallographic testers, roughness testers, film thickness testers, image projectors,  leakage testers, etc. During the production process, perform the first article inspection, process sampling inspection, and final inspection of final products. The above systems and processes ensure that the product quality meets the requirements.

  • What‘s the payment term?

    When we quote for you, we will confirm the method of order transaction, FOB, CIF, CNF, etc. For mass production goods, you need to pay a 30% deposit before producing and a 70% balance against a copy of documents. The most common way is by T/T. L/C is also acceptable.

  • How to deliver the goods to us?

    We usually ship goods by sea. We are in Diankou Town, Zhuji City, about 200 kilometers from Ningbo port, which is very convenient for export by sea. Of course, if the customer's goods are urgently needed, we can also transport them by air. Ningbo Airport and Shanghai International Airport are very close to us.

  • Where are your products mainly exported to?

    Our products are mainly exported to the United States, Germany, Australia, and other countries.

Zhuji Caiteng Machinery Manufacturing Co., Ltd.